Half of the businesses in the real estate sector admit to not being adequately prepared to prevent or mitigate a cyberattack, according to a 2017 KPMG study.
This constitutes an oversight, to say the least, by key players in the real estate field when it comes to the cybersecurity implications of digital transformation, and the new types of inherent risks. The reason for this relative absence of “cyber urgency” in real estate is perhaps the lack of, especially in the United States, a market-specific information security regulatory framework requiring business to adhere to and maintain sufficient cybersecurity controls. This reliance on regulatory direction, and in this case the absence of it, has led to the belief held by many real estate C-levels and stakeholders that cybersecurity is a mere compliance issue, having little to do with financial viability or business continuity. And since the real estate sector does not depend much on the heavily regulated tasks of collecting, processing and storing of personally identifiable information (PII), the sector doesn’t seem to sufficiently prioritize securing their information assets.
It can be argued that it is easier for real estate firms to comply with information security regulatory frameworks (like the GDPR in the EU) due to the limited range in which they collect, process and store personal data. And although the real estate sector generally falls outside the scope of industry-specific regulations such as HIPAA, SWIFT, FISMA, PCI etc., cyber risk is still relevant to their operations, financials, reputation and stock value. And this is because digital transformation refers to the broad adoption of automation technologies in all sectors, including real estate.
Digital transformation converges Information Technology (IT) and Operations Technology (OT) as they become more and more prevalent in successful management and decision-making in all businesses regardless of industry. The challenge of digital transformation lies in transforming existing manual activities into automated digital systems that can exceed human capacity, aiming to reduce costs, increase output and maintain more sustainable business models. However, this requires venturing into uncharted territory with regards to security, leaving organizations exposed to all kinds of risks related to information security.
The question remains: with more and more sensitive data extracted, processed and stored due to the inevitable and rapid digital transformation of today, how more exposed are we becoming through its inherent wider attack surface?
Let’s start from the basics.
Automation, data processing and data analytics vastly improve the design, planning, implementation, maintenance, management and supervision of real estate projects, asset management, or property trading. Today, every aspect of the real estate sector is affected by the implications of digitization, technology substitution, and task allocation. It is undeniable that technological advancements bring immense benefits to business efficiency and operational capacity, that also introduce their own risks to security and business continuity.
In other words, despite the new opportunities brought by new technologies, a broader use of technologies may also represent an expanded attack surface as well as unforeseen vulnerabilities to digital assets, intellectual property and operations for threat actors to exploit.
For this reason, digital transformation goes hand in hand with Security Transformation, simply because the enlarged exposure inherent in an increased reliance on data, digitization and technology, translate to bigger and more targets when it comes to cybercrime.
In the real estate sector, including smart city infrastructure, operational vulnerabilities are greatly expanding due to the proliferation of Operations Technology factors, such as sensors, IoT devices and APIs, internally or externally. A potential blackout or total data loss in a smart infrastructure due to a ransomware attack for example, can cripple operations and be devastating to an organization’s financial viability, continuity and brand reputation. The cost of remediating and restoring normal operational continuity after such a security breach can be enormous.
An increased susceptibility to cyberattacks against smart buildings, for example, comes from the broad adoption of Internet of Things (IoT) devices, sensors, automation technologies and even centralized control platforms. It only takes watching the 2018 movie “Skyscraper” to see how human lives can be threatened directly by a compromised real estate asset management system. From physical access control and security monitoring systems to biometric sensors and environmental controls, smart building management faces unprecedented and elusive cyber-threats as well as operational vulnerabilities, if security is not properly managed.
Now suppose a real estate business develops an online app for property listings. The app contains a number of unspotted bugs that constitute serious security flaws. These security vulnerabilities, including client-side injection, poorly configured certificates or authentication, and improper session handling, result in exposure to innumerable cyber-threats that are constantly evolving. Such a vulnerable property listing app can cause data leakage, privacy violations and other security incidents that carry high remediation costs.
Another example of susceptibility to cyberattack is the contemporary real estate sales process, which today involves digital marketing with automated lead acquisition funnels. The compromise of a detailed database full of real estate sales leads could divulge high-profile investors’ strategic interests to potential extortionists, stock market manipulators, political campaign saboteurs, or just thieves prospecting lucrative targets.
In a nutshell, real estate cyber risk emerging as part of increased automation and digitization includes threats such as security systems compromise, data loss, espionage, sabotage, extortion, and even cyber warfare.
In the age of technological advancement and a booming in security solutions, it is the illusion of relative safety that poses the greatest and most immediate threat in the real estate business. The costs of successful cyberattacks can range from hefty fines and reputation damages to data loss, sabotage, data theft, monetary theft and total disruption of business continuity.
Furthermore, with the enforcement of more and more complex privacy and cybersecurity compliance frameworks, the cost in penalties that may be incurred due to data breeches and security violations significantly increase financial risk in all sectors.
For the above reasons, IT and OT in real estate should go hand in hand with Security Transformation, simply because of the increased exposure inherent in digital transformation, and the widened attack surface it constitutes when faced with contemporary cybercrime.
A proactive approach to cybersecurity is always the most viable option, because the cost of an inevitable cyberattack is exponentially higher than the cost of maintaining an optimized security posture. Securing an organizational network environment should involve flexible cybersecurity solutions tailored to address individual organizational characteristics, regional considerations and industry-specific threats. Depending on the industry and organizational size/complexity, adopting a robust Next-Gen SIEM implementation with Advanced Security Analytics, and complemented by an Endpoint Detection & Response (EDR) solution, as well as 24/7 Managed Detection & Response (MDR) by a proven cybersecurity vendor, may constitute an absolute necessity.
With robust cybersecurity solutions in their arsenal, real estate businesses can then seize the opportunity to accurately quantify their cyber risk, triage cyber-threats relevant to their sector depending on severity and impact, and better position themselves to make informed decisions when determining their organizational risk appetite.
But the greatest safety precaution is a security-oriented attitude and mindset. Leaders in real estate are encouraged to foster a culture of vigilance and cyber awareness, always remaining up to date with the constantly evolving cyber-threat landscape, as well as staying abreast of the developments in cybersecurity as it relates to real estate sector idiosyncrasies and special considerations.
What makes a good impactful story (in copywriting or otherwise)? 🤔
Well, it just so happens that storytelling is a science in itself.
Let me explain.
Turns out there are certain elements in a story that relate to the collective human unconscious (as Carl Jung put it).
This is why ALL (every single one, actually) successful stories faithfully adhere to the “hero’s journey” structure. 😎
Be it a legend, a myth, a Hollywood movie, a children’s tale, or a slimy content marketing endeavor (I should know), they all share the elements of the hero’s journey, character-conflict-resolution, character arcs, and last but not least, character archetypes (something I discovered a few years back with the help of Jung’s work).
I found that the most successful characters, those who better relate to and engage the audiences, are the ones who represent a clear Jungian archetype.
The anima for the idealized mother type, the king for the empowering leader, the warrior for the determined brut, the lover for the hopeful natural, the magician for the skilled-obsessed, the trickster (my favorite) for the mischievous devilishly charismatic. 😈
Looking back in stories from popular culture that portrayed successful teams, I recognized that the most successful teams of characters were those that each member accurately described one distinct Jungian archetype, this way complementing their collective effort with a unique attribute.
One of the most spot-on examples by far is Teenage Mutant Ninja Turtles. 🐢
You get the science geek, Donatello, who is undoubtedly the magician.
You get to passionate, angry and incredibly focused get-things-done tough guy, Raphael, the warrior.
You get the goofy, playful, innocent, idealist and passionate funny-guy of the group, Michelangelo, the lover.
And you get the responsible self-sacrificing leader, Leonardo, the king.
You can see identical patterns in the Avengers, X-Men, Lord of the Rings, Predator, Star Trek TNG, even the Fast and the Furious franchise. Who knew? 🎥 🍿
And then you get poor attempts at defining the characters of a team in a story, like Ocean’s 12, Guardians of the Galaxy, or Prometheus, and you’re left wondering which role each character actually played in the whole story.
Characters who don’t have a clear archetype or teams of characters with more than one of each archetype are boring, unrelatable, and unimpactful.
That’s just bad writing. 🧐
There is no point in storytelling if it will be duller than reality.
Because, apparently, this is the way our brains are wired to process, assess and respond to storytelling. 🤯
What’s your favorite character or team of characters from a story?
What’s their archetype?
What’s yours? 😎
Copywriter in Cyprus: The reality of writing for marketing, sales and advertising in a small Mediterranean country
Copywriters in Cyprus are a rare, distinguished and misunderstood breed.
The country is still (but quickly) catching up to the concept of professional wordsmiths specializing in targeted written content for marketing, sales, advertising and public relations.
However, the traditionalist family-oriented closed-circle culture of this small Mediterranean island tends to always adapt swiftly once it picks up on the tried-and-tested benefits of something new (see how fast, although late in the game, Cypriots adopted digital marketing).
In the not-so-distant past, most business owners in Cyprus have disregarded the power of carefully arranged wording that will dictate life or death for their business's image, sales and viability.
This reality was not because of negligence, but because no one showed them the way to negotiating and convincing in a single headline, or engaging is results-oriented direct marketing with a short 1-minute-read email.
They were unprepared to see the value that comes from a specialized service that turns words into SALESMANSHIP IN PRINT that can reach thousands in a day, and convert to leads, sales and direct revenue with minimal effort.
In essence, the "copy = money" rule was picked up by only a few in the local business culture, the few who made leaps in their growth, leading their markets while leaving everyone else behind wondering how they did it.
For this reason, most Cypriot business owners in the past casually assigned their written content, marketing copy, advertising, public relations and proofreading to generic office administrators, personal assistants or even family members, believing that no one really reads anymore.
But your sales prospects DO read what you have to say. They might not read for more than 8 seconds each time they come across one of your posts or peripherals, but that's all you need!
Good copy is like good manners; it is expected as a show of respect to your audience.
But now, business owners in Cyprus are FAST acknowledging the value of professional copywriting in gaining a competitive edge and in sustaining their business continuity.
They now see the opportunity of staying relevant in their market by leveraging the power of the written word to positively sway opinions and constructively guide their audiences to make informed personalized purchases.
And this is what copywriters do. They inform, educate and open the minds of specific audiences to the value that new possibilities can bring to them.
Copywriters are different to literary writers, journalists or technical writers. Writing copy is all about psychoanalyzing your audience to then apply principles of psychology, marketing and sales to create intrigue, grasp your readership’s attention, and convert into engagement or direct sales, fast and hassle free.
So, how are things shaping up for Cyprus copywriters?
Well, this is my prediction:
In 2019, medium-to-large Cyprus-based businesses who value their written salesmanship (or copy), not to mention their image, recognized the need for at least one resident copywriter as well as assigning projects to freelancers for a bit of talent variety. On the other hand, most small businesses in Cyprus assigned the management of their social media, digital marketing and web content to specialized copywriters or social media managers with a knack for writing copy.
In the market of Cyprus, copywriters are getting savvier and more competitive on a global level. They stay up to date with the global writing market, and they get to bolster their skills arsenal with expertise in sales, digital marketing, psychology, SEO, web design, and more.
Copywriters in Cyprus also prefer to specialize in a number of markets in which they provide added value coming from their own know-how on top of their independent research.
I foresee that, from 2020 onward, we will experience a drastic demand for copywriters in Cyprus, especially for those with niche market expertise, such as the real estate, technology, gaming and finance sectors.
Having said that, location is still key.
Even though copywriting can be conducted remotely over email and video calls, the most important element of any writing process (that being research, interviewing and communication) is best done face to face.
A copywriter, although slightly autonomous, is still a member of a team, and relies on several other people to accurately develop content and convey information, strategies and goals for the copy to be effective.
So, local copywriters are still in demand, at least for the trust that comes from seeing in the eye who you're shaking hands with.
Current in-demand languages for copywriting in Cyprus are English, Russian, Chinese, German, Arabic, and of course, Greek. Fluency in more than two of these languages is a major advantage.
Are you a copywriter? Are you interested in writing your own copy?
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What is writer’s block? Why does it have to exist when I know I have so many things to say but just can’t find the words to get them out of my head?
As an afflicted of writer's block, I’ve come to realize that it simply is seductive addictive perfectionism induced by perceived societal expectations and a fake cluttered self-image that cloaks our inner child and true core self.
Have you ever seen a child with writer’s block? Of course not. They just write whatever comes to mind. They are innocent. Their self-image is genuine and hasn’t been smothered yet by masks over masks of fake faces of deluded ideals. They just are.
So, do you want to get rid of writer’s block? Just be. What block you are crippling thoughts of what others might think and what your expensive-writing-course author prowess should be. But nobody can write your material better than you can. Regress your mind to a more innocent way of thinking where you are just you without being seized by a legion of perceived standards and crippling what-ifs.
As Confucius (I think) said, less is more. Writer’s block is trying to go for more and delivering less.